Fair refunds, clearly explained.
Our reports and audits are digital products delivered immediately. Here is exactly how refunds work for self-serve audits and human services.
Automated snapshots
If a report fails to deliver, or contains a material error on our side, contact us within 7 days for a full refund. Because the report is delivered instantly and can be downloaded, we do not refund after successful delivery otherwise.
Human-delivered audits and retainers
Fixed-fee audits can be cancelled for a full refund before work begins, and a pro-rated refund after. Monthly retainers can be cancelled at any time and will not renew; the current month is not refunded once work has started.
How to request
Email support@guidedsuccessacademy.com with your order reference. We reply to every message.
See also our Terms and Conditions and Privacy Policy.
Refund decisions depend on the approved scope, the stage of delivery, and whether work has already started. Keep the order reference and the written approval record when you contact support so the request can be reviewed against the terms that applied at purchase.
Refund eligibility is assessed against the service or audit purchased, the delivery stage, and the information supplied by the customer. A request should identify the order, the approved scope, and the specific part of the policy being relied on. This helps the team respond consistently and avoids treating a general dissatisfaction with an outcome as a delivery failure.
Where a service has already produced a written audit, implementation work, or a scheduled review, the delivered work and remaining scope are considered together. Nothing in this policy guarantees a ranking position, traffic level, lead volume, sale, or revenue outcome from SEO or content work.